Every request gets a first response within 1 business day, with an estimate and a target date. From there:
Quick fixes and urgent issues (under 1 hour): same day. Broken forms, fatal errors, a price or phone number change, a blog post ready to publish.
Content and page updates (1 to 5 hours): 1 to 3 business days. Copy and image edits, team member changes, restyling a section, Shopify product updates, technical SEO fixes, GoHighLevel forms or calendars.
New pages and features (5 to 20 hours): Around a week or more, depending on the complexity. New landing pages, custom features, Shopify theme customizations, SEO audits, GoHighLevel funnels, Figma page designs.
Site builds and migrations (20+ hours): Around two weeks or more, depending on the complexity. A standard 5- to 8-page site or a new Shopify store. Larger projects are scoped individually with a target date agreed before we start.
Timelines count from when we have access, assets and a clear brief. Waiting on feedback pauses the clock.